I switched over too Carhartt jeans about 8 years ago. Tired of the knees blowing out of the Levi and Rustler jeans I had been wearing.
During our move I ripped out the crotch of one of the jeans but it was about a year old and passed it off as a oh well. Fast fwd in the last two months I purchased 2 new pair. Since then two of the older pair the crotch ripped out and on one of the new pair the rear end ripped out sitting down this morning.
I’d had it and got on the computer and did a live chat with a Carhartt representative with my displeasure of their product. She emailed me a format for submitting pictures of the jeans.
Unfortunately we tossed one of the pairs as they weren’t wearable. So I sent the pictures of the three. 2 ripped out crotches and the back end ripped out. Told them the 4th pair were discarded unfortunately.
Received an email an hour later stating they’re shipping out 4 pair of jeans and I should have them in 5-7 business days.
I will say that I’m impressed with their customer service and their promptness and courtesy dealing with this.
Here’s hoping I have better results with the new ones.
During our move I ripped out the crotch of one of the jeans but it was about a year old and passed it off as a oh well. Fast fwd in the last two months I purchased 2 new pair. Since then two of the older pair the crotch ripped out and on one of the new pair the rear end ripped out sitting down this morning.
I’d had it and got on the computer and did a live chat with a Carhartt representative with my displeasure of their product. She emailed me a format for submitting pictures of the jeans.
Unfortunately we tossed one of the pairs as they weren’t wearable. So I sent the pictures of the three. 2 ripped out crotches and the back end ripped out. Told them the 4th pair were discarded unfortunately.
Received an email an hour later stating they’re shipping out 4 pair of jeans and I should have them in 5-7 business days.
I will say that I’m impressed with their customer service and their promptness and courtesy dealing with this.
Here’s hoping I have better results with the new ones.