I hope I'm taking the sarcasm the wrong way... If someone does it better, let's hear... I'm all ears. We go to the ends of earth for our customers, whether they own 10 cams or simply one. Last I knew we were the first to offer a 5 year warranty on a electronic device set out in the elements 365, which has caused several other manufactures to extend their warranty including Recoynx. I realize not everyone sees our value proposition, and that's fine, but for the folks who do we do our best to ensure when they exchange a day's labor for an Exodus product they are happy.
New Trail Camera Company Coming.....
- Thread starter Big_Holla
- Start date
I hope I'm taking the sarcasm the wrong way... If someone does it better, let's hear... I'm all ears. We go to the ends of earth for our customers, whether they own 10 cams or simply one. Last I knew we were the first to offer a 5 year warranty on a electronic device set out in the elements 365, which has caused several other manufactures to extend their warranty including Recoynx. I realize not everyone sees our value proposition, and that's fine, but for the folks who do we do our best to ensure when they exchange a day's labor for an Exodus product they are happy.
Hey Kevin we did get your camera back today, Steve has it slated to be looked at tomorrow. We've actually had several cams have latch issues, 50 or so. The problem doesn't lie from the shell being warped but from tolerances on the door being too tight. Most of these occurred during/after the winter of 2016 and after looking at the serial numbers we determined the majority are from the same production lot from 2015 where we first got started. Not an excuse, just letting you know. Since we have adjusted the tolerances and also added gussets to the latch design. We haven't looked at your unit yet, but I'm guessing that is the problem. Steve will install the updated latches, adjust the tolerances on the door or install a new door, and also inspect the post on the back housing to ensure there is no damage to cause another issue down the road. If you email us the other unit's serial number we can determine if it was from the problematic lot.
Really glad to hear you've been happy with the LIFTs and we're truly humbled to have your continued support.
In all my years of dealing with warranty issues I've never seen a company start the warranty over.... Hence my posting....
Just dealt with Westin nerf bars thru Summit and had the same outcome in at 2.5 years of a 3 year warranty....
Sounds good Chad, thanks. If I ever remember to look for that #, I'll send it to you. Right now, no worries.
My cam is on it's way back. This is Chad's reply ...
Hi Kevin,
As discussed on TOO your LIFT cam was repair and is headed back your way.
-Both latch assemblies were replaced with the update latches
-Tolerances on door were adjusted
-Cam housing was inspected for any warping and/or defects. None were found
-Battery tray and terminals inspected for any corrosion
-Cam seals were lubricated
Sorry for the troubles and again thank you for the continued support. If you have any further needs or questions please feel free to reach back out.
Thanks,
Chad Sylvester
Hi Kevin,
As discussed on TOO your LIFT cam was repair and is headed back your way.
-Both latch assemblies were replaced with the update latches
-Tolerances on door were adjusted
-Cam housing was inspected for any warping and/or defects. None were found
-Battery tray and terminals inspected for any corrosion
-Cam seals were lubricated
Sorry for the troubles and again thank you for the continued support. If you have any further needs or questions please feel free to reach back out.
Thanks,
Chad Sylvester
I don't own one of your cams. Your open arms to take care of issues and total transparency speaks volumes. I'm impressed.
Sorry it's been a while since I logged in here. You would have to clarify which code you tried to use, there are several out there and each has its own parameters. Did you try our customer service line or email for help? If so, did Steve take care of you? Also, another note....some codes are not stackable on top of sale prices, that too could be the issue.
I'm considering a new cam this year and it will likely be an Exodus due to what I've seen while following this thread. Very pleased with my Bushnell and Browning cams, but when the day comes that I have an issue, I know not to expect this level of customer service.
Milo
Tatonka guide.
- 8,184
- 157
never got it resolved so I just moved on and picked up a couple of others. I'm still looking to add a few so maybe I will get this year or next
thought you fellas could use a laugh...
http://www.wideopenspaces.com/weve-got-one-buddy-dont-colorado-jim-hunting-season/
http://www.wideopenspaces.com/weve-got-one-buddy-dont-colorado-jim-hunting-season/
