I had two Cuddebacks when they were at the top of the heap. It seems like many companies who reach the top, they forgot what made them the best. From all I have heard, their customer service is complete shit and they have cheapened their cams to the point that they are just high priced pieces of crap. I guess when you have to shell out big $ to pay all your pimps, you have to cut costs somewhere. Shame on you Cuddeback!!!