I will try to give a to the point summary for Bushnell Customer Service (if that is possible of me.)
In the last 3 years I have purchased 7 Trophy Cams. Last year I had some issues and sent 2 back to Bushnell. They were repaired in a 4-6wk period. In all fairness, this was in the heart of hunting season and I am sure they were very busy at the time.
One camera was stolen. Down to 6 cameras.
Over the winter I had a 2009 model start throwing random dates out there. Should have sent it in at that time but waited. Shame on me.
2 of the 2010 models were giving me lots of white out pics and had a pink/purple tint to the pictures when viewed. Sometimes there was a random picture with heavy green images for a couple pics in a row but would then clean itself up.
1 of the 2010 models just plain and simply quit working.
I called and they directed me to their lab due to the number of cameras I had had issues with. The technician sent me a RTS at their cost given the multiple issues. I was on vacation last week. I sent them in the week before. I followed up today. The customer service rep was very helpful and quick. Wait on hold was lengthy, but once connected with him everything was smooth.
Results: 2009 model is being replaced with like model. 3 2010 models are being replaced with 2011 models. Should arrive in 7-10days. Overall, 4 cameras being replaced within a 3-4wk time period. In my opinion, it is not just the poor customer service which needs to be brought to people's attention. In this case, I feel their excellent customer service deserves to be acknowledged as well.
I am very satisfied with the results. They also offered repeated apologies for apparently having ran into a bad batch of cameras.
In the last 3 years I have purchased 7 Trophy Cams. Last year I had some issues and sent 2 back to Bushnell. They were repaired in a 4-6wk period. In all fairness, this was in the heart of hunting season and I am sure they were very busy at the time.
One camera was stolen. Down to 6 cameras.
Over the winter I had a 2009 model start throwing random dates out there. Should have sent it in at that time but waited. Shame on me.
2 of the 2010 models were giving me lots of white out pics and had a pink/purple tint to the pictures when viewed. Sometimes there was a random picture with heavy green images for a couple pics in a row but would then clean itself up.
1 of the 2010 models just plain and simply quit working.
I called and they directed me to their lab due to the number of cameras I had had issues with. The technician sent me a RTS at their cost given the multiple issues. I was on vacation last week. I sent them in the week before. I followed up today. The customer service rep was very helpful and quick. Wait on hold was lengthy, but once connected with him everything was smooth.
Results: 2009 model is being replaced with like model. 3 2010 models are being replaced with 2011 models. Should arrive in 7-10days. Overall, 4 cameras being replaced within a 3-4wk time period. In my opinion, it is not just the poor customer service which needs to be brought to people's attention. In this case, I feel their excellent customer service deserves to be acknowledged as well.
I am very satisfied with the results. They also offered repeated apologies for apparently having ran into a bad batch of cameras.