I Am Impressed! I broke my favorite binoculars with about 3 weeks left in the season. I broke one of the strap mounts that is built right into the case. (I am not the original owner also). I sent them back to see if they could be fixed and maybe new eye guards if price was reasonable. Well, I got them back in the mail today and Swarovski sent me a pair that is in better shape than I had originally! I know they are expensive.... but you definitely get what you pay for. Kudos To You Swarovski!