The liability is in trusting you to ship what you say you're shipping (unloaded firearm).
AHH! I see!
Still don't understand who they would maintain liability if they were able to just give you the information even.
"at1010, you need to go to UPS drop location, X. They will assist you in the gun shipment. You'll want to ship to location Y, and you take all liability with federal law when shipping the firearm."
I have called twice, one guy told me to just take it to a Gander MTN. I said I wanted Remington to look at the gun as I have had several good gunsmiths look at it, and its not working correctly. Second person gave me a gun shop who Remington subs work out to, gave me number and wished me luck.
I cannot imagine treating a customer that way, just seems like a real round about way to treat a customer. Maybe I am in the wrong/over thinking it. I do seem to be more irritable recently.