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Seems like I am asking myself this more and more lately, but tell me I'm not going crazy...
Say you call your local small business. Any mom and pop store, really. You call for a quote on a product, say the local guy that does roofing, sells lumber, or paints...
How soon should you expect a call back?
Immediately? (As soon as their current task ends, say within 2 hours)
Within that morning / afternoon? (2-6 hours)
By the end of business day? (we'll call this 6 hours)
The very next morning around 9 or 10 (let's say that this is 12-24 hours)
The next day when you called? (24 hours, give or take)
or...a few days later? (greater than 24 hours)
The follow-up question, is of course, at what threshold do you start to question them and look for another business that supplies the same service.
Hell! We still got a poll fixture...
Say you call your local small business. Any mom and pop store, really. You call for a quote on a product, say the local guy that does roofing, sells lumber, or paints...
How soon should you expect a call back?
Immediately? (As soon as their current task ends, say within 2 hours)
Within that morning / afternoon? (2-6 hours)
By the end of business day? (we'll call this 6 hours)
The very next morning around 9 or 10 (let's say that this is 12-24 hours)
The next day when you called? (24 hours, give or take)
or...a few days later? (greater than 24 hours)
The follow-up question, is of course, at what threshold do you start to question them and look for another business that supplies the same service.
Hell! We still got a poll fixture...