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I have been using a Hunter Safety System (HSS) harness for 2 years now. I like it.
I noticed last fall that one of the buckles (seat belt style on this model's leg strap) would snap, but it took some jiggling to make it work.
I called HSS and asked them what to do. They failed to send me a UPS mailing slip the first time, but the second time they paid postage to the factory.
It's been a month and I am itching to get it back to get some stands up.
I called today since my harness had been at their doorstep since July 8. Apparently they had a flood...
Girl was very kind and they are mailing me a new harness, no questions asked, that should be here in 2 days. I believe they are sending me an upgraded model as well.
I'd vote that for good customer service. A little hassle in the beginning...if it was during season or something, I would have been calling them daily. But since I forgot about it myself, I can be understanding of their delay given a flood.
I'll let ya'll know how the harness is when it gets here.
I noticed last fall that one of the buckles (seat belt style on this model's leg strap) would snap, but it took some jiggling to make it work.
I called HSS and asked them what to do. They failed to send me a UPS mailing slip the first time, but the second time they paid postage to the factory.
It's been a month and I am itching to get it back to get some stands up.
I called today since my harness had been at their doorstep since July 8. Apparently they had a flood...
Girl was very kind and they are mailing me a new harness, no questions asked, that should be here in 2 days. I believe they are sending me an upgraded model as well.
I'd vote that for good customer service. A little hassle in the beginning...if it was during season or something, I would have been calling them daily. But since I forgot about it myself, I can be understanding of their delay given a flood.
I'll let ya'll know how the harness is when it gets here.